Terms of service

1. Who we are and who these terms are for

We are Pandemonium Software Ltd, trading as ModuForge. We build websites for UK trades and small businesses and run the tools that come with them.

In these terms, "we", "us" and "our" mean Pandemonium Software Ltd, and "you" means the business that orders from us.

We sell to businesses only. Our service is for people buying for their business, trade or profession. That includes sole traders and partnerships buying for their trade. It is not for people buying for personal use. When you pay, you confirm: “I am buying for my business, not as a consumer.” We keep a record of that confirmation.

UK businesses only. The service is for businesses based in the UK.

If you aren't buying for your business, please don't order. If we find that an order was placed by a consumer, we may cancel it and refund what you've paid.

2. What we provide

We build a mobile-first website for your business and run the tools that come with your package. Your quote lists your package and any add-ons.

• Starter: Your website, built and hosted; Enquiry form; Click-to-call; Google review strip; Offers strip. 1 change a month.
• Core: Everything in Starter; Online booking; Google profile set up for you; Enquiry and booking pipeline. 2 changes a month.
• Plus: Everything in Core; Newsletter; Loyalty; Full CRM; Any of our Premium designs. 4 changes a month.
• Founding: everything in Core, at the Founding price (section 4.4). 2 changes a month.
• Bespoke: a site we design and build for you from scratch, to the written scope and at the price in your quote. 2 changes a month, unless your quote says otherwise; anything beyond that is quoted.

Every package includes an offers strip on your homepage at no extra cost. On Starter and Core you can add the tools your package doesn't include, as add-ons.

Where your site runs. Your site runs in your own Cloudflare account, on your own domain. Some tools work by calling our systems every time they're used: the enquiry form, online booking, the newsletter sign-up, the loyalty card, the Google reviews strip and offers. Those stop when your subscription ends (section 5).

Changes. A change is one item: a text edit, a photo swap or a price update. You ask for them from your dashboard. Your allowance resets on the 1st of each month, and unused changes don't carry over. We quote for bigger work before we start, such as new pages, redesigns or new features.

While your site is live, we keep its software up to date and email you a monthly report on how it's doing.

Manage+. Manage+, when it's available, has its own Manage+ terms, which you accept when you add your first role.

WhatsApp. Where we offer it, you can link your WhatsApp number to your account and ask our assistant for things there. A change you confirm by replying YES has the same effect as pressing the button in your dashboard: it's an instruction from your account. The assistant can't cancel your service, take payments or change your card, change your sign-in email, handle a request for a copy of your data or to erase it, or deal with these terms: use your dashboard, or email us, for those.

What we don't do. We don't give legal, tax, insurance or accounting advice.

3. Build time

We aim to have your site ready within two working weeks; two weeks is typical. The clock starts the day you complete the Onboarding Hub, not the day you pay. The Hub captures everything we need to build a proper site (logo, photos, colours, services, business details and your hosting account), so we don't have to chase you once the clock is running.

If we're waiting on you during the Hub, the clock doesn't start. That's fair to both sides: we can't build a page without knowing what goes on it, and you shouldn't be rushed. A Bespoke build follows the timetable we agree with you, and goes live once you've seen it and approved it.

4. Prices, payment and VAT

4.1 Prices

You pay the prices in your quote: the one on your payment page before you pay, and in the email we send with it. Our current prices for new orders are on our pricing page.

Packages: pay for what you keep. Each package has a base price for what is always in it: your website and hosting, the enquiry form, offers, your Google reviews and the changes each month (on Core, also your Google profile done for you; on Plus, also the Premium designs). Today that is Starter £35, Core £39 and Plus £55 a month. If you keep every module your package includes, you pay the package price. If you switch off any of them, you pay what the package below yours would cost with the modules you keep, plus the difference between the two base prices (today £4 on Core and £16 on Plus), or the package price, whichever is less: never more than the package price. The package below Core is Starter, which is its base price plus each module you keep at its add-on price (online booking £15, CRM £19, newsletter £12, loyalty £19 a month today); the package below Plus is Core, priced the same way, with the newsletter and loyalty at their add-on prices. The enquiry form, offers and your Google reviews can be switched off too, but they are part of the base price, so switching them off doesn't lower it. How switching works is in section 5.1.

One-off fees. There are two:

• the website build: £249 on Starter, Core and Founding, or £399 on Plus, whose Premium designs take more building. It is paid with your first month: at checkout, or, where your payment page says so, on the day you approve your preview (below);
• the Google profile audit: £49, on Starter only, if you want us to do your Google profile for you. Core and Plus include it. It is paid with your first month, or on your next bill if you add it later.

Paying when you approve your preview. Where your payment page says so, nothing is charged at checkout: your card is saved with Stripe and we start your build. Your build fee, any other one-off in your order and your first month (or first year) are charged together to that card on the day you approve your preview in your Onboarding Hub, and your plan then bills on that day each month (or year). If your bank asks you to confirm the payment, your approval is complete once you have. If you never approve your preview, nothing is charged.

Add-ons and extra locations have no one-off fee. Coming back after you've left, the website build is free or discounted (section 5.4).

Bespoke. A Bespoke build is quoted for you as a fixed price. You pay half when you accept the quote, and the other half on the day your site goes live (section 4.7). Its monthly fee starts that day. Our Bespoke terms are part of these terms for a Bespoke build.

Bespoke: pay for the tools you keep. A Bespoke plan's monthly fee is the Bespoke platform price in your quote, for your site, its hosting and care, the enquiry form, offers, your Google reviews and the changes each month, plus each of online booking, CRM, newsletter and loyalty that you keep, at its add-on price (online booking £15, CRM £19, newsletter £12, loyalty £19 a month today). It is never more than the monthly price in your quote. Today that is £114 plus the tools you keep, never more than £179 a month. If your quote is from before 22 October 2026, its monthly price includes every tool, whatever you switch off. How switching works is in section 5.1.

Earlier plans. If you joined on one of our earlier plans (Standard, Premium or the earlier Founding offer), you keep the prices, setup fee and billing in your quote, and your site stays up whenever you cancel (section 5.3).

4.2 Billing: monthly or yearly

Your monthly fee is paid in advance. The first payment is taken when you pay your quote (for Bespoke, on the day your site goes live). After that, it's taken on the same day each month, or on the last day of a shorter month, until you cancel.

Paying yearly. On Starter, Core and Plus you can choose to pay for a year up front instead: a year is 12 months' price less 5%, for your package (its monthly price for what you keep), add-ons and extra locations alike. You choose when you pay your quote, or later: ask us, and we switch you on the day you ask, charging the year then, less what's left of the month you've paid for. The first year is paid then, and each year after on the same date, until you cancel. You keep the saving in your quote. Founding and Bespoke are paid monthly. A year is refundable only if you cancel within 14 days of paying for it (your first year, each renewal, and a switch to yearly each have their own 14 days); after that, the year is paid for and isn't refunded, and cancelling stops the next renewal. We email you before each renewal. Cancelling and changing add-ons on a yearly plan are in sections 5.1 and 5.2.

4.3 Add-ons and extra locations

Add-ons and extra locations are billed with your package, monthly or yearly, at the price in your quote or shown when you add them. Each extra location is £15 a month.

4.4 The Founding price

• Founding is Core, with everything Core includes, at £39 a month for your first 24 monthly payments.
• From your 25th monthly payment, it moves to the later Founding price in your quote (£59 a month today). We email you at least 30 days before it moves.
• There are 10 Founding places in all, and the offer closes when they're gone.
• A Founding member pays Core's website build. Founding is paid monthly.
• If you switch off a module Core includes while your Founding price is below Core's price, you pay the Founding price in proportion to Core's base price plus the add-on prices of the modules you keep, against its base price plus the add-on prices of all of them (section 4.1), rounded to the penny, and never more than the Founding price. If a Founding price is not below Core's price, you pay it or Core's base price plus the modules you keep, whichever is less. The same applies once it has moved to the later Founding price.
• A Founding member who leaves and comes back keeps the Founding price they had, and the Founding payments you had already made count towards the 24: the price moves at your 25th Founding payment in all. If your Founding price had already moved, you come back on Core at the price in your quote, and can pay monthly or yearly. A Founding member who comes back takes back their own Founding place, not a new one (section 5.4). Coming back never takes a new Founding place: if you weren't a Founding member, you come back at the prices in your quote.
• The Founding price can't be transferred to another business or another site.
• A Founding place comes with a short case study. You agree that we may publish a short case study about your business, on our website and in our marketing, naming your business and quoting you. We send you the quote and the case study before anything is published, and we publish only what you approve. The words are yours: what you pay doesn't depend on what you say. Wherever we show it, we label it “Founding customer: discounted in return for a case study”. You can withdraw it at any time by emailing us: we take it down from our website within 14 days and don't use it in anything new, and your Founding price stays the same. Copies already shared, such as social media posts or printed material, can't be recalled.

4.5 Price changes

If we change what you pay, we'll email you at least 30 days before it applies. The new price applies from your first billing date after that, and you can cancel before then at no extra cost. The Founding price doesn't go up during your first 24 monthly payments.

4.6 VAT

Pandemonium Software Ltd is not currently registered for VAT, so we don't charge VAT: the price you see is the price you pay. Our prices don't include VAT. If we register, we will add VAT at the rate in force to the fees you pay from the date our registration takes effect, and we'll email you at least 30 days before your first charge that includes VAT. If you don't want to carry on, you can cancel before then.

4.7 Keeping your card on file

When you pay, you authorise us to keep your card on file with our payment provider, Stripe, and to charge it for:

• your package and add-ons, once a month on your billing date, until you cancel — or, on a yearly plan, once a year when it renews, and for an add-on or extra location you add during a year, its price for the rest of that year on the day it starts;
• if you ask to switch to paying yearly, the year, less what's left of the month you've paid for, on the day you ask;
• a tool your package includes that you switch back on after switching it off: the difference for the rest of that month or year, on the day you switch it on (section 5.1). If your bank asks you to confirm that payment, the tool goes on once you have;
• where nothing was charged at checkout, your build fee, any other one-off in your order and your first month (or year), together, on the day you approve your preview (section 4.1);
• for Bespoke, the second half of the build fee on the day your site goes live;
• any Manage+ role you add, and extra Manage+ work, as the Manage+ terms say.

You tick a box saying so at checkout, and we keep a record of it. You can cancel at any time (section 5).

When your payment goes through, we email you a confirmation of your order: what you bought, what you paid, your monthly or yearly price, the date of your next payment, and the date of the version of these terms you accepted, with a link to them. Keep it for your records. You can ask us at any time for a copy of the version you accepted.

4.8 Referrals

If a business you refer signs up with your referral code, their first month's monthly fee is free (one-off fees, such as the website build, are still charged; on a yearly plan, one month's worth comes off their first year), and you get a credit worth one month of your own plan, taken off your next bill once we've checked the referral. Codes are for new customers only, one per business, and can't be used on a Bespoke build. You can't refer yourself, and your code works only while you're a customer.

5. Changing your plan, cancelling, and your site

5.1 Changing your add-ons

• During onboarding (before your preview), you can change your add-ons once, from your Onboarding Hub.
• After launch, you can add or remove add-ons from your dashboard at any time. On monthly billing, a change takes effect on your next billing date. We don't charge or refund part-months.
• On a yearly plan, an add-on or extra location you add starts the next day, and we charge its price for the rest of your year that day; from your renewal it's on your yearly bill. One you remove comes off at your renewal. The year you've paid for isn't refunded.
• You can switch any tool your package includes off, or back on, at any time. When you switch off online booking, CRM, newsletter or loyalty, your price never goes up, and it drops from your next billing date (on a yearly plan, from your renewal) wherever the price for the modules you keep (section 4.1) is less than the package. You keep the module until then: you've paid for it. We don't refund part of a month or a year. Switch one back on and we charge the difference for the rest of the month (or year) that day, and it's back straight away. If your bank asks you to confirm that payment, it's back once you have; not confirmed within 2 days, it's cancelled, nothing is taken, and the module stays off. What you pay is set out in section 4.1. Switching off the enquiry form, offers or your Google reviews doesn't change your price.
• On Bespoke, the same applies to your plan. Before your site goes live nothing is charged monthly, so a switch takes effect at once and changes the monthly price that starts when it does. Because your site is built by hand, we take a tool off your site, or put it back, ourselves, and tell you when it's done.
• The only add-on with a one-off fee is the Google profile audit on Starter.
• If you remove an add-on you've set up, we keep its settings in case you add it back.

5.2 Cancel any time

There's no minimum term and no notice period. Once your site is live, cancel from the Billing section of your dashboard. Before then, use the cancel link in your Onboarding Hub, or email hello@modu-forge.co.uk and we'll deal with it within one working day. On your dashboard you choose:

• Cancel at your next billing date. Everything keeps working until then. Then billing stops, the tools switch off, and there's no refund for the month you've paid for: we don't refund part of a month. This is the way to cancel a monthly plan. On a yearly plan, this is your renewal date, and there's no refund for the year you've paid for, unless you cancel within its first 14 days (below).
• Yearly plans: cancel within 14 days for a refund. Within 14 days of paying for a year (your first year, each renewal, or switching to yearly), you can cancel now instead: your subscription ends and the tools switch off within a day. We refund what you paid for the year's subscription less the monthly price in your quote for the days you've had, counting a month as 30 days, from the moment you paid. An add-on or extra location you added within those 14 days is refunded the same way, from when it started. Each payment is refunded from that payment, and never more than you paid; if nothing was paid, there's nothing to refund. One-off fees aren't part of it (below). After the 14 days there's no refund, including for an add-on or extra location added later in the year: your plan runs to the end of the year you've paid for, and cancelling stops the renewal. Your dashboard shows the date your 14 days end.

Refunds. We issue any refund within 14 days of your cancellation, to the card you paid with. Your bank may take up to 10 more working days to show it.

If we end your service. If we end your subscription for a reason that isn't yours, or can't provide the service (including for a reason beyond our control, section 12), we refund what you've paid for the time we won't provide, monthly or yearly, counted by the day. This doesn't apply when it ends because a payment couldn't be taken (section 5.7).

One-off fees. A one-off fee isn't refunded once the work it pays for has been delivered. For the website build (or the setup fee on an earlier plan), that's once your preview has been built or your site is live. If you cancel before then, tell us and we'll agree any refund with you. Where your build fee is charged when you approve your preview (section 4.1), nothing has been charged before you approve it, so cancelling before then costs nothing; once you approve it, the build fee is non-refundable. A Bespoke build's deposit follows our Bespoke terms (section 7) instead.

There are no exit fees.

5.3 Your site, and the 3-month point

This applies to Starter, Core, Plus and Founding. In short: Your domain, words and photos are yours from day one. After 3 months the site is yours to keep: cancel then and it stays up on your own Cloudflare account, with our tools switched off. Cancel sooner and it comes down. Leave and come back, and your 3 months start again from the day you come back. No minimum term.

Your 3-month point is 3 months after your site first went live, or after your first payment if it never went live (where your build fee is charged when you approve your preview, your first payment is that charge). If you leave and come back, your 3-month point is 3 months after you come back (or after your site goes live, if that's later), so you pay for 3 months again before cancelling leaves the site with you.

• If you cancel before your 3-month point, your site comes down when your cancellation takes effect. You authorise us to replace the site we deployed in your Cloudflare account with a plain page saying it is no longer available. We don't touch your domain, your Cloudflare account itself or anything else in it. Your words, photos and logo stay yours, and you can download them (section 5.5).
• If you cancel on or after your 3-month point, your site stays up in your Cloudflare account, on your domain, and it's yours (section 6).

We work out which applies on the day you ask to cancel from your dashboard, and show you the result before you confirm. If your subscription ends any other way, we work it out on the day it ends.

In both cases, the tools we run switch off when your subscription ends: the enquiry form, online booking, the newsletter sign-up, the loyalty card, the Google reviews strip and offers.

Bespoke and earlier plans. Your site stays up whenever you cancel. Only the tools we run switch off.

5.4 After you cancel

Once your subscription ends, we stop updating, maintaining and supporting your site, making changes and sending your monthly report. A site you keep won't suddenly break, but it won't keep up with the web around it either.

Coming back. If your site went live, you can come back. Within 6 months of leaving, there's no website build fee (or setup fee, on an earlier plan) to pay again; after that, it's 50% off. You pay your package's price from the day you come back, monthly or yearly, and any other one-off in your quote, such as the Google profile audit, again. A Founding member keeps the Founding price they had. Your 3-month point starts again from the day you come back (section 5.3).

While we still hold your details (section 11), you come back from your dashboard and we pick up where we left off. After that, send us a new enquiry from the same email address: we keep a minimal record of former customers for 24 months after they leave (section 11), so we can recognise you and charge you as coming back, and we build your site again. If we recognise you by your website or Companies House number alone, we check with you first before charging you as coming back. A Bespoke build is quoted for you, with coming back taken into account. More than 24 months after you left, you start again as a new customer, at the prices then in force.

5.5 Your data

You can download your data from Your data on your dashboard at any time: your photos and logo, your bookings, your customer list, your loyalty members, your newsletter list, your Google reviews and your website traffic, in files that open in Excel. We also email you a copy when you cancel from your dashboard. We delete personal data 30 days after your subscription ends (section 11), so take what you need before then.

If you keep your site, it keeps its photos and logo: they're built into the site, and we don't delete the copies of them we hold (section 11).

5.6 What we hand over

If you keep your site, ask us and we'll send you a copy of its source code. It includes our shared components, which you may use under section 6.3. Once your subscription has ended (and, if your site comes down, once it has), you can remove our access to your Cloudflare account, and to any other account you gave us access to, whenever you like.

5.7 If a payment fails

If a payment fails, we'll email you, and our payment provider will try again over the following days. Your site stays up while it's sorted out. If it still hasn't been paid 7 days after it failed, we pause your tools (enquiries, booking, newsletter, customers and offers, loyalty and your team), the Google reviews on your site, changes and updates to your site, and any Manage+ work until it is, then everything switches straight back on. If the payment still can't be taken, we may end your subscription. It then counts as cancelled on the day it ends, and section 5.3 applies.

6. Who owns what

6.1 Always yours

These are yours from day one, and we claim no rights in them:

• your words, photos, logo and other material you give us;
• your business name;
• your domain;
• your Cloudflare account and the other accounts set up in your name.

You give us a licence to use your material to build and run your site and tools while you subscribe.

6.2 The site we make for you

• The design, layout and code we create specifically for your site are your “site work”.
• When you reach your 3-month point (section 5.3), we assign to you all our copyright and other rights in your site work. On Bespoke, or one of our earlier plans, this happens once your build or setup fee has been paid in full.
• Until then, we own the site work, and you have a licence to use it on your site while you subscribe.
• We waive any moral rights we have in your site work, so far as the law allows.

6.3 Shared components

• Your site is built from templates, design engines and code that we use for many clients. We keep ownership of these.
• From the moment your site work becomes yours (section 6.2), we give you a permanent, royalty-free, non-exclusive licence to use, copy and change them as part of your site, including if you move it to another host or developer.
• You may not sell or license them on their own, or use them to build sites for others.

6.4 Other people's licences

Some parts of your site belong to other people and come with their own licence terms: fonts (for example Google Fonts), open-source code libraries, and any photos or images supplied by you or taken from your old website. You must make sure you have the right to use any photos and content you give us (section 10).

6.5 Words drafted with AI

• We may use AI tools to draft or polish words for your site, usually from the information you give us.
• We assign to you whatever rights we have in those words, on the same terms as section 6.2.
• We can't promise they are original or that copyright exists in them. Read them before your site goes live and tell us about anything that's wrong.

7. No territorial exclusivity

We don't offer geographic or trade exclusivity. If we already work with a plumber in your town, we're free to take on another one. Every client's content, branding and marketing is their own, and we never share information between clients.

8. Case study permission

We'd love to show off a good result, so we may ask to feature your finished site as an example of our work. We'll always ask first, and you can say no without it affecting your service.

9. Post-launch support

After your site is live:

• Minor changes (updating a phone number, swapping a photo, tweaking prices, adding a testimonial) come out of your monthly allowance (section 2), and we aim to make them within 48 working hours.
• Major changes (new pages, new sections, complete redesigns, custom features) we quote for separately and fairly before any work starts.
• Emergencies (the site is down or broken): we aim to respond within a few hours on working days. We keep backups, so in the very worst case we can restore quickly.

10. What you agree to do

10.1 You will

• give us accurate information about your business;
• only give us photos, words and other material you have the right to use;
• not use your site or our tools for anything unlawful, misleading or harmful;
• pay our fees on time.

If any of those go wrong, we'll talk to you first before taking anything down because of it.

10.2 Your customers' details

• You are the data controller for the personal details of your customers and enquirers, and of anyone else whose details you collect, add or import through our tools. We handle them for you as your processor under our Data Processing Agreement.
• You must have a lawful basis to contact each person you add, import or email, and, where the law requires it, their agreement to receive marketing. That includes the Privacy and Electronic Communications Regulations (PECR) and UK data protection law.
• Who you contact, and what you send them, is your decision and your responsibility.
• For anyone you email through the CRM or the newsletter, or add by importing a list: Who you email is your decision. You're the data controller for your customer list, so you must have a lawful basis to contact each person — they agreed to hear from you, or bought from you and were given a simple way to say no. This is your responsibility. We give you the tools and keep a record of what people chose.

10.3 Your site's legal pages

Any privacy notice or terms page we put on your site is written from what your site and our tools do. It is a starting point, not legal advice for your business. Read it and tell us if anything doesn't match how you run your business; if you need different wording, get your own advice.

11. Data protection and retention after cancellation

We handle your personal data under UK GDPR and the Data Protection Act 2018. While you are an active customer we hold whatever is needed to deliver the service: your contact details, business details, content you upload, subscriber lists (where applicable), and payment records. See the privacy notice for the full list and lawful bases, and the Data Processing Agreement for the formal processor terms under GDPR Article 28.

When your subscription ends:

• Personal data is deleted 30 days after cancellation: your site content, brand assets, login details, subscriber list, your customers' records and dashboard analytics. The 30-day window gives breathing room for “I changed my mind” and final-invoice handling. One exception: if you keep your site (section 5.3), we don't delete the photos and logo it uses from our storage, so it keeps working.
• If your account is paused instead of cancelled (we call it dormant, and only do it if you agree), we keep your details for 24 months after it was paused, so you can come back without starting again. Then they are deleted in the same way.
• Financial records are kept for 7 years from the end of our financial year (to 31 January) in which they arose. They hold your business name and type, what you were charged and when, the prices you agreed and what they bought (your package, monthly or yearly, your add-ons and locations), your payment references, your checkout confirmations (that you bought for your business, and your card authorisation), and technical references to the site we built for you. We keep them to meet our accounting and tax duties, and in case either of us needs to bring or defend a legal claim. Our payment provider, Stripe, keeps its own record of your payments, including the payer's name and email address, under its own privacy policy.
• A minimal former-customer record is kept for 24 months after you leave, so that if you come back we can charge you as a returning customer (section 5.4). It holds one-way codes, hashed with a secret key: your email address, your website's domain, your email's domain and your Companies House number (enough to recognise them, never to read them back, and useless without our key); the date you left; and whether you were a Founding member, your Founding price and how many Founding payments you had made. No names or contact details. It is used only to price your return, never for marketing. It is deleted when you come back, automatically 24 months after you left, or when you ask: ask us and we'll delete it sooner. If you do, we keep only a one-way code of your account and of your email address, so that we never record you again.
• Your right to early erasure: if you want your personal data deleted before the 30-day window ends, email hello@modu-forge.co.uk and we will action it within 30 days of your request, as required by Article 17 UK GDPR, apart from the records above that we must keep.

The 30-day deletion runs as an automated daily process, so it can't be forgotten. After it completes, we keep an internal audit record (no personal data, just the date and a customer reference) so we can prove the deletion happened if you ever ask.

12. Limits of our liability

We'll work carefully and do our best for you, but we can't guarantee specific business outcomes (how many customers your site brings in, your ranking on Google, and so on). Those depend on too many things outside our control.

Liability cap

Our total aggregate liability to you for any and all claims arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees you have actually paid us in the 12 months immediately before the event giving rise to the claim.

Indirect and consequential loss

We are not liable for any indirect, special or consequential loss or damage, including but not limited to: loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of data (except as covered by our data-protection obligations), or any third-party claims against you, however caused, even if we were advised of the possibility.

Third-party services

Your site relies on third-party services that we configure but do not control, including Google (Maps, Business Profile, Search, fonts), Stripe (payments), Cloudflare (hosting), Resend (email) and Anthropic (AI drafting). Online booking runs on our own system, not a third party's. We are not liable for any loss, downtime, data breach or service interruption caused by those providers. We will use reasonable skill and care in configuring them and will help you resolve issues, but each provider is governed by its own terms of service and we cannot guarantee their availability or performance.

Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, strikes, government actions, power failures, internet outages, cyber attacks or acts of war. If a force majeure event continues for more than 30 consecutive days, either party may end this agreement by giving written notice to the other.

What is never limited

Nothing in these terms excludes or limits liability for: fraud or fraudulent misrepresentation; death or personal injury caused by negligence; or any other liability that cannot be excluded or limited under the laws of England and Wales.

13. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales decide any dispute. Before going to court, please email hello@modu-forge.co.uk. We'd much rather sort it out with you directly.

14. Changes to these terms

We may update these terms. We'll email current clients at least 30 days before a change that affects them takes effect, and update the "Last updated" date above. If you don't accept the change, you can cancel before it takes effect. We may make changes needed by law, or changes that only help you, sooner.